Enabling quicker clinical decision-making at the Point of Care
Client concept and preference review
Opportunity
A well known health care company was looking to grow their business by adding point of care diagnostics to their portfolio. We designed a device that was intended for use in three clinical environments (ER, ICU, and Psychiatric Clinics), each with a unique set of needs.
Impact
Delivered complete UX specifications to the development team that passed medical heuristics.
Developed personas and user needs based on global research to inform product requirements.
Provided client with resources that validated market fit and need for regulation and executive updates.
Team:
I led the UX design, sharing research responsibilities with a biomedical engineer. We worked closely with a team of industrial designers and technical engineers.
Research Activities
Conducted contextual inquiries in hospital (ER and ICU) and psychiatric settings.
Moderated research for sample acquisition, setup of PoC devices, and diagnostic testing workflows.
Synthesized the research findings and developed use case scenarios and user requirements.
Maintained alignment with the client with regular workshops to review latest research findings and align on next steps.
Developed prototypes for user interface.
Operational flows for each use environment
Usability research testing time on task, task completion, and user sentiment
Task flow documentation
Early usability research to test slide insertion and sample collection methods
Task analysis demonstrating steps required for various sample collection method concepts
Contextual inquiry in a mid-west clinical setting
Analyzed user mental models and reactions to early prototypes to inform design decisions
Design Activities
Designed complete system architecture.
Developed prototypes for user interface.
Incorporated feedback from multiple rounds of usability testing and heuristic evaluations.
Completed spec documentation for third party development team.
Analyzer states to reinforce UI prompts
